Privacy Policy

Your privacy matters. This policy explains how Pine Palace Resort collects, uses and safeguards personal data of guests and visitors to this website.

Last updated: 2026-05-28 · Effective immediately.

1. Who we are

Pine Palace Resort ("we", "us", "our") operates the website at https://example.com/site-02-pinepalaceresort/. Our registered office is 1115 West Georgia Street, V6C 2W2 Vancouver, CA. For privacy-related enquiries please contact privacy@pinepalaceresort.example.

2. Information we collect

We collect the following categories of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send through our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is processed strictly to provide and improve our services, including:

• To process reservations, payments and to provide the services you book with us.
• To communicate with you about your stay, send confirmations and respond to enquiries.
• To comply with legal obligations (tax records, anti-money-laundering, gaming licence requirements).
• To improve our website and services, measured through aggregated, privacy-respecting analytics.
• To send marketing communications when you have explicitly consented; you can unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on the following legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in running a safe and well-functioning website.

5. Sharing of personal data

We do not sell personal data. We share it only with: trusted service providers acting on our behalf (payment processors, booking systems, IT hosting) under written agreements; public authorities where required by law; and successors in the event of a corporate reorganisation.

6. Cookies

This website uses strictly necessary cookies to function. Optional analytics and marketing cookies are only set after you have given consent through our cookie banner. You can revoke consent at any time by clearing your browser storage for this site.

7. Data retention

We retain reservation and accounting records for the period required by tax and gaming-licence law (typically 10 years). Marketing data is kept only while your consent remains valid. Server logs are deleted within 30 days.

8. Your rights

Subject to local law, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights please contact privacy@pinepalaceresort.example. You also have the right to lodge a complaint with your local data protection authority.

9. International transfers

Where personal data is transferred outside the European Economic Area, we ensure an adequate level of protection through Standard Contractual Clauses or equivalent safeguards.

10. Children

Our website is intended for adults aged 18 and over. We do not knowingly collect personal data of children under 16. If you believe such data has been provided, please contact us so we can delete it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates the current version. Material changes will be communicated through this website.